Monthly Archives: May 2017

30May/17

How To Troubleshoot Canon Printer Paper Jam Issue?

When working with the Canon printer, it is foreseeable that you will some or the other ways encounter a paper jam issue. Here, Canon printer experts will define few easy steps on how to troubleshoot Canon printer paper jam issue. This kind of paper jam issue generally occurs due to number of misplaced paper locations. Though nowadays, most of the modern printers are similar in architecture but you may require making slight modifications depending on the model of the printer purchased.

Steps to Fix Canon printer paper jam issue

Step1: Locate and remove all the stuck papers in the loading tray
  • Remove all the available loose papers in the loading tray.
  • Press the Resume icon which is located on the front of the printer.
  • If the paper jam is found to be absolutely cleared, skip to the “Ensure the printer carriage can move freely” section.
  • Remove any kind of paper which is stuck in the one sheet at a time, starting in the middle.
  • Check for any kind of available pieces of paper.
  • If the paper jam is cleared out completely, skip to the “Ensure the printer carriage can move freely” section again.
  • Clearing the jam from rear of the printer
Step2: Remove the rear access panel
  • First locate the knob or access tab which can be found at the back of the printer or on the panel itself. If it seems to be a knob then try to move it to the “Unlocked” position.
  • Remove carefully the panel and then pull out the jammed paper next.
  • Locate and clear out all the small bits of remaining paper to proceed with the process of removing the Canon printer paper jam issue
  • Replace by securing the rear panel.
Step3: Remove the two-sided printing accessory
  • Press the “release” button on either end of the module at the same time to remove it.
  • Remove the panel and carefully pull out the jammed paper.
  • Locate and clear away any small bits of paper that remain.
  • Push the module back carefully
  • Hit the “button on top” option of the module and then get access to the door.
  • Remove the panel and pull out the Canon jammed paper carefully.
  • Locate and clear away all remaining paper
  • Close carefully the rear module door.
Step4: Pull out the paper under the front cover

If all the previous steps have failed to solve your issues then attempt to remove the jammed paper by simply pulling them out from under the front cover.

Step5: Ensure free move of the ink cartridge
  • Disconnect the printer directly from the power location by unplugging the power cord from the power outlet area.
  • Watch out for some time whether the carriage is moving all the way to the right-hand side of the printer or not. Make sure that you do not force the carriage to move if it’s already stuck to avoid damage to the printer
  • You need to carefully remove the ink cartridge
  • Next try to carefully remove the paper in the loading tray.
  • Remove the two-sided printing feature.
  • Next, you need to rotate the rollers toward the top of the printer for approximately three continuous rotations.
  • Now, replace the ink cartridges carefully.
  • Plug the printer back in and turn it on again.
  • Reload and then test the printer fir further issues

Call our Canon Printer Customer Support department for any related queries. We are available 24 hours to assist users in overcoming their issues on prompt basis.

11May/17

How To Fix The Canon Printer E001 Error Code?

Fix The Canon Printer E001 Error Code.The Canon error E001 usually occurs due to overheating of the printer where the sub thermistor has detected around 295 degree Celsius of temperature for 200 ms or even may be longer than it at the end. But the issues are well capable to resolve by the assistance of Canon professionals. Users at this point of time are requested to reach out to Canon E001 Printer Support department. Well, moreover out Canon tech professionals have found a solution on various ways to fix the Canon E001 error code.

The E000, E001, E002, E003, E007 are all related to high or low temperature readings and the 7 is due to fixing film rotation issue. Below is the procedure to reset these errors. Occasionally, the fuser will run too hot or cool. Sometimes, this is a freak occurrence like when the power flickers on and off or just a faulty reading.

Ways To Fix The Canon Printer E001 Error Code E002, E003, E007 error code

Step 1:  Clear out the error

  • Go through the following instructions to clear the error by simply hitting the option CLEAR > ENGIN > ERRCLR option in Service Mode section.
  • Next, just turn OFF and then ON the power of the printer.

Step2: Canon error code E001 Service Mode / Fuser Code Reset

  • Check for all the available connector connection to the DC Controller PCB and on the Power Supply PCB
  • Replace all the required Fixing Assembly.
  • Check for the proper ventilation system and make sure that nothing is blocking the fan or even the cooling vents.
  • Make sure that the machine isn’t setting in direction of the sunlight and verify all environment specifications. In other words, don’t even try to run it in a hot factory
  • Check the fuser settings as well as the paper settings to match the paper type.
  • As suggested by Canon E001 Printer Technical Support experts, it is not suggested to run a machine on a heavy cardstock setting while working with the plain paper which can overheat the machine.
  • If it only happens on large print jobs, users need to reduce the size of the job and then allow cooling between jobs.
  • Replace the fuser. Canon image RUNNER 1750,1740,1730 Fuser Replacement

Step3: Canon E001 error code Fuser Replacement

  • Replace the DC Controller PCB next.
  • Additional advice is recommended expert professionals to fix the Canon error code E001
  • Turn off the machine and then wait for at-least 20 to 30 minutes.
  • Reset the error code E001 of Canon printer and try again.

I described in a previous post that E000, E001, E002, E003 and E007 are fixing unit temperature error codes. Let’s go into more detail now.

Fixing unit is a necessary part of every photocopier and laser printer. It applies high temperature and pressure to melt the toner particles into the fibers of the copy paper. The temperature of a fixing unit must be sufficient to adequately melt the toner particles. Usually, an electronic component called Thermistor is used to measure and control the temperature. If temperature does not reach to a specific level within a predetermined time, it sends signal to the main control board to stop the machine and display error code.

Fixing error codes should be reset by a professional only. Thermistors, heater lamps, thermostats and other parts must be examined carefully before resetting the E000, E001, E003 and E007.Failure to do so may result in severe damage.

How to reset E000, E001, E003 and E007

Canon IR2016, IR2020

Enter the service mode by pressing “additional function” key, “2” and “8” keys in that order. SSSW will display. Press “OK” key.

Change Bit switch 1, bit 0 (might display as the first one on the left using number keys) status, (change 1 to 0 or 0 to 1).

 Press “OK” than Press “Stop” or “Additional Function key” to end service mode or restart the machine.

Come, explore and experience our Canon Printer Customer Support service solution to get your issues resolved at much faster rates.